Your front desk
never sleeps
again.
Xenia is a ready-to-deploy AI receptionist for hotels, licensed in the cloud. Your own white-label app in the App Store and Google Play, an AI concierge that answers in 40+ languages straight from your documents, and WhatsApp as an add-on when you’re ready. No code. No setup fee. Live in six weeks.
Inside Marotino, this product is called Xenia.
In ancient Greece, xenía was the sacred bond between host and stranger — the obligation to receive a traveler, feed them and protect them before you ever asked their name. Zeus himself guarded it, in his aspect Xenios: break the guest-bond and you answered to the god.
Every unanswered message is a room you just sold to someone else.
A guest messages at 9 PM. Your team replies at 8 AM. Eleven hours of silence — and by then they've booked the property down the street. Meanwhile your best people spend their shift repeating the Wi-Fi password.
Most of your front desk's day goes to the same handful of questions: breakfast, Wi-Fi, parking.
9 PM inquiry, 8 AM reply. The booking window closed while the lobby was dark.
Without your own channel, the guest relationship, the data and the loyalty belong to the OTA.
or nothing
Guests message hotels like they message friends. A few hours of quiet reads as “closed.”
Two engines. One command center. Zero lines of code.
Xenia is not a website chatbot. It's a licensed RAG platform — retrieval-augmented generation grounded strictly in your own documents — wrapped in a white-label app your guests will assume you built yourself.
Your own white-label app
We publish it under your name, your logo, your colors. We stay invisible.
Messaging on AI steroids
Meet guests on the apps they already have open.
Drag in a PDF. Get answers in 40+ languages. Translation budget: $0.
Upload your guest directory, spa menu, rate card and restaurant menu — in your own language only. The AI reads them, learns them, and answers strictly from the facts inside.
PDF, DOCX, XLSX — whatever you already have, in your own language. No rewriting, no translating, no data entry.
Indexed, searchable, sealed. The AI may answer only from what is inside it.
Same facts, any language, source cited every time.
It's not just a receptionist. It's your best salesperson — on every shift.
Every question is an opening
“Looking for a room?” becomes a suite. “What is there to do?” becomes a spa booking. The AI reads intent in real time and walks the guest from first question to confirmed charge — no handoff, no lost thread.
Monetize the guests already inside your hotel
Laser segmentation — everyone, checkouts today, VIPs, loyalty members — and flash offers that clear empty inventory before it expires.
Your team gets its shift back
The AI takes the micro-questions — pharmacy hours, directions, restaurant picks. Your people focus on the VIP standing in front of them, not the ringing phone.
One tap reaches every guest in the building. Nobody dials a thousand rooms.
A moment worth selling shows up with about twenty minutes of shelf life. Push is how you catch it — write once, translate automatically, deliver to the right segment in seconds, and see what it earned.
The aurora is out. You have twenty minutes.
The forecast spikes at 10:47 PM. The sky over the hotel is clear. Every guest booked this trip for exactly this — and most of them are in their rooms with the curtains shut.
At 40 seconds a call, one person is still dialing long after the sky goes dark.
Everyone reached inside two minutes, in the language they booked in.
One unified inbox. Nothing slips through the cracks.
App, web, WhatsApp, Instagram — every thread lands in one place, with full history, the document the AI cited, and a live satisfaction score.
Your brand's reputation, treated like ours.
You own the content, the contacts and the brand. Export everything, any time.
Guest data is never used to train public models. Strict anonymization and pseudonymization.
Certified EU data centers, encryption at rest and in transit, strict access control. Local hosting available for sensitive data.
Horizontal scaling for thousands of concurrent guests, continuous monitoring, 4-hour priority response.
From zero to live in six weeks. Your IT team never lifts a finger.
The platform already exists. We don't build — we configure. And you don't pay a cent until your app is live in both stores.
NDA signed, PDFs collected.
Logo, colors, UI setup.
Knowledge base indexed, channels wired.
Live sessions plus recordings to keep.
Rigorous testing on your real content.
Live in the App Store and Google Play.
One flat monthly fee. No setup. No per-user math. No lock-in.
41–120 rooms. Everything in Boutique plus push campaigns and WhatsApp-ready volume.
See it run on your own hotel's data.
We deploy Xenia on your property, using your documents, answering real questions from your real guests. No setup fee. No commitment. If the ROI isn't there after 30 days, walk away — no hard feelings.