Service — Maintenance & Support
Maintenance & Support
Your software is live — now it needs to stay that way. We provide proactive maintenance retainers with defined SLAs, security patching, performance monitoring, and fast-response bug fixes. Predictable cost, zero downtime surprises.
Software that never stops working.
Reactive support is expensive. Proactive maintenance is not. We catch problems before they become incidents.
Proactive Monitoring
Uptime monitoring, error tracking (Sentry), and performance alerting — we know about issues before your users do.
Defined Response SLA
Critical bugs fixed within 4 hours. Standard issues within 24 hours. Every retainer includes a written SLA — no ambiguity.
Security First
Dependency updates, CVE monitoring, and security patch deployment on a defined schedule. No six-month-old vulnerabilities.
Predictable Monthly Cost
Fixed monthly retainer — no surprise invoices, no per-hour billing anxiety. Budget maintenance like any other operational cost.
Full-cycle software care
Every retainer is customised to your stack, your SLA needs, and your monthly development velocity.
Bug Fixes & Incident Response
Prioritised queue with SLA-backed response times. Critical production issues get an on-call engineer within 4 hours.
Security Updates & Patching
Weekly dependency scanning, CVE monitoring, and monthly security patches. We track your full dependency tree.
Performance Monitoring & Optimisation
Uptime monitoring, Core Web Vitals tracking, database query optimisation, and monthly performance reports.
Feature Development
Monthly development hours for new features, improvements, and integrations — planned with you at the start of each month.
Infrastructure Management
Cloud cost optimisation, server scaling, backup verification, and certificate renewals — all handled without you lifting a finger.
Dependency & Framework Updates
Keeping your stack current — React upgrades, Node.js LTS migrations, and database version updates before they become forced.
Code Reviews & Technical Debt
Monthly code quality review and a prioritised technical debt backlog. We chip away at debt before it becomes a crisis.
24/7 On-Call Support
Around-the-clock monitoring and escalation paths. Critical production incidents get a response at 3am — guaranteed.
Onboarding to steady state — in two weeks
Codebase Audit
We audit your codebase, infrastructure, dependencies, and monitoring setup. You get a written risk report within 5 days.
Monitoring Setup
We instrument your application with uptime, error, and performance monitoring. Alerts configured to your SLA thresholds.
Monthly Retainer
Fixed monthly hours allocated across bug fixes, security, and features. Monthly summary report with time breakdown.
Quarterly Reviews
Quarterly roadmap reviews, SLA performance reports, and retainer adjustments. Full transparency, no surprises.
Common questions
What does a maintenance retainer include?
Our retainers include a fixed number of monthly development hours, proactive monitoring setup, security patching, bug fixes with SLA-backed response times, and a monthly activity report. The exact scope is agreed in writing before the retainer starts.
What is your response time SLA for critical bugs?
Critical production bugs (site down, data loss, security breach) are responded to within 4 hours, 24/7. High-priority bugs are responded to within 8 business hours. Standard bugs within 24 business hours. All SLAs are documented in your contract.
Do you maintain software built by other teams?
Yes. We onboard third-party codebases regularly. We start with a 5-day codebase audit to understand the architecture, identify risks, and set up monitoring. After that, we can take over maintenance regardless of who built it.
Can I use maintenance hours for new features?
Yes. Most retainers split hours between maintenance (bugs, security, monitoring) and feature development. The split is agreed monthly based on your priorities. Unused maintenance hours can roll over to feature development.
How do you handle security vulnerabilities?
We run weekly automated dependency scans (Snyk/Dependabot) and monthly manual CVE reviews. Critical vulnerabilities are patched within 24 hours. We also do quarterly penetration test reviews to catch configuration-level issues.
What monitoring tools do you use?
We use Sentry for error tracking, Uptime Robot or Better Uptime for availability, Datadog or Grafana for performance, and Snyk or Dependabot for dependency security. We configure alerts to escalate through Slack and PagerDuty.
Can you manage our cloud infrastructure?
Yes. We manage AWS, GCP, DigitalOcean, and Hetzner environments — including cost optimisation, auto-scaling configuration, backup scheduling, certificate renewals, and disaster recovery planning.
How much does a maintenance retainer cost?
Retainers start from $1,500/month for 10 hours (monitoring + basic bug fixes). A standard retainer with feature development runs $3,000–$6,000/month for 20–40 hours. Enterprise SLA retainers with 24/7 on-call start from $8,000/month.
Let's keep your software running
Tell us about your stack and your current pain points. We respond within 24 hours with a maintenance plan and a risk assessment.
Get a Support Plan